Help Desk Analyst (HDA)
Sector: Information Technology
It’s for the following Job interviews:
Help Desk Analyst (HDA)
Help Desk Technician
System Support Analyst - IT Help Desk
Tech Support Analyst (Help Desk)
Key words: I.T. Support Analyst, Information Technology Support Engineer, Helpdesk, Hardware, Software, Windows, Desktop, Laptop, Computer, Help Desk Analyst
Why this Book:
It will help you to convey powerful and useful technical information about a Help Desk Analyst Job to the employer successfully. This book tries to bring together the important Help Desk Analyst Job interview information.
This job interviews notes provides unique ideas, and accumulated experience & interview observations. Last-minute interview preparation in as low as 60 minutes. It has been well written to make it a very quick read. Why reinvent the wheel. Practicing with this interview questions and answers in the mirror will help with your replies to questions and pass with flying colors. Try to be in parking lot an hour before the interview and use this time to read over this e-book .(around 100 kindle pages, in kindle: font size: 5). It covers technical, non-technical, HR and Personnel questions.
You will learn to practice mock interviews for a Help Desk Analyst (HDA) position. Interview Questions and Suggested Answers related to the following and more:
Deliver basic Help Desk service
Analyze and resolve desktop applications, network connectivity, and printer’s issues
Troubleshoot computer problems and determine source to advice on appropriate action
Installation, configuration, maintenance of computer hardware & software
Problem resolution for a variety of user problems
Technical assistance by phone or email and logging
Escalation of problems to the appropriate support teams
Maintain status of computer incidents and requests
Service level objectives related to response time and accuracy
Categorize and prioritize the incident/request based on impact and urgency of the request.
Troubleshoot technical problems and resolve problems on initial contact where feasible
Prepare knowledge base articles and knowledge base maintenance.
Maintain customer satisfaction ratios
Field, document and monitor service requests from end users.
Diagnose and resolve technical and end-user problems
Maintain Help Desk System to track problems and solutions
Update and communicate with users about problem progress
Help Desk Analyst (HDA) Interview Questions ?
What is a Help Desk ?
Have you worked as a Help desk Analyst ?
As a Help desk Analyst what steps you will take to resolve an issue?
What are the different forms of a help desk?
What are the various levels of support?
Name a few self-management skills for a Help Desk Analyst?
What parameters have great impacts on your customer’s satisfaction?
What metrics are used to track helpdesk performance?
What you suggest for sharing a workspace?
Which component is the foundation for the personal computer?
How will you view information about system events and application errors on Windows?
Which network protocol have you used?
How will you repair data reading errors on a drive?
As a Help desk Analyst what steps you will take for removing malware
A user complains about lockups and reboots of his PC what could be the reason? What can you do to optimize hard drive performance on Windows?
A user complains about a frozen screen what could be the issue?
Buy with Confidence (Read sample before you buy the book...)
Customer Review By Amazon Verified Purchase/UK:
5.0 out of 5 stars Amazing !, 4 Nov 2012
This is a great guide for people going for interveiws for ict roles i read the book and it covers all those hard questions you may get asked ,the book is simple and just tells you what you need to know no crap inbetween ,i went for an interveiw for 2nd line support and go