Any personal information provided to or gathered by Amazon is controlled by Amazon Media EU SARL (the data controller), at 5 Rue Plaetis L-2338, Luxembourg.
Amazon.com, Inc. and its controlled US subsidiaries are participants in the Safe Harbour programme developed by the US Department of Commerce and the European Union. These Amazon Group companies have certified that they adhere to the Safe Harbour Privacy Principles agreed upon by the US and the EU. For more information about the Safe Harbour and to view these Amazon Group companies' certification, visit the U.S. Department of Commerce's Safe Harbour website. If you would like to contact Amazon directly about the Safe Harbour programme, please send an e-mail to email@example.com.
What Personal Information About Customers Does Amazon.in Gather?
The information we learn from customers helps us personalise and continually improve your shopping experience at Amazon.in. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
Here are the types of information we gather.
Information You Give Us: we receive and store any information you enter on our website or give us in any other way. Click hereto see examples of what we collect. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our stores, and communicating with you. Automatic Information: we receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses Amazon.in or advertisements and other content served by or on behalf of Amazon.in on other Web sites. Click here to see examples of the information we receive.
E-mail Communications: to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Amazon.in if your computer supports such capabilities. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences.
Information from Other Sources: we might receive information about you from other sources and add it to our account information.
By using or continuing to use the site you agree to our use of your information in accordance with this Privacy Notice, as may be amended from time to time by Amazon.in in its discretion. You also agree and consent to us collecting, storing, processing and sharing information related to you with third parties or service providers for the purposes as set out in this Privacy Notice.
We may be required to share the aforesaid information with government authorities and agencies for the purposes of verification of identity or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences. You agree and consent for Amazon.in to disclose your information, if so required under the applicable law.
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as 1-Click purchasing, Recommended for You, personalised advertisements on other Web sites (e.g., Amazon Associates with content served by Amazon.in) and storage of items in your Shopping Cart between visits.
If you do leave cookies turned on, be sure to sign off when you finish using a shared computer. Click here for more information on how to sign off.
Information about our customers is an important part of our business and we are not in the business of selling it to others. Amazon.in shares customer information only as described below and with Amazon.com, Inc. and the subsidiaries which Amazon.com, Inc., controls and that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
Affiliated Businesses We Do Not Control: We work closely with affiliated businesses. In some cases, such as Marketplace sellers, these businesses operate stores at Amazon.in or sell offerings to you at Amazon.in. In other cases, we operate stores, provide services or sell product lines jointly with or on behalf of these businesses. Click here for some examples of co-branded and joint offerings. You can tell when a third party is involved in your transactions and we share customer information related to those transactions with that third party.
Third Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the applicable law.
Promotional Offers: Sometimes we send offers to selected groups of Amazon.in customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please adjust your Customer Communication Preferences.
Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Amazon.com, Inc. or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Protection of Amazon.in and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of Amazon.in, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.
With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
Whenever we transfer personal information to countries outside [.] in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input in addition to maintaining security of your information as per the International Standard IS/ISO/IEC 27001 on "Information Technology-Security Techniques- Information Security Management System-Requirements".
We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer. Click here for more information on how to sign off.
What About Third-Party Advertisers and Links to Other Web sites?
Our site may include third-party advertising and links to other Web sites. We do not provide any personally identifiable customer information to these advertisers or third-party Web sites.
Amazon.in may also display personalised third-party advertising based on personal information about customers, such as purchases on Amazon.in or visits to Amazon Associate Web sites.
Although Amazon.in does not provide any personal information to advertisers, advertisers (including ad-serving companies) may assume that users who interact with or click on a personalised advertisement meet the criteria used to personalise the ad.
Amazon.in gives you access to a broad range of information about your account and your interactions with Amazon.in for the limited purpose of viewing and, in certain cases, updating that information. Click here to see some examples. This list will change as our website evolves.
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Amazon.in features as Your Profile, Wish Lists, Customer Reviews and Amazon Prime.
You can add or update certain information on pages such as those referenced in the Which Information Can I Access? section. When you update information, we usually keep a copy of the previous version for our records.
If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of Amazon.in and orders placed with Amazon.in, and it is your responsibility to review them for changes.)
If you do not want us to use personal information that we gather to personalise third-party advertisements we display to you, please adjust your Advertising Preferences.
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.
Use of Amazon.in is available only to persons who can form a legally binding
contract under the Indian Contract Act, 1872. If you are a minor i.e. under the
age of 18 years, you may use Amazon.in only with the involvement of a parent or
If you have any concern about privacy or grievances at Amazon.in, please contact us with a thorough description and we will try to resolve the issue for you.
Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes
Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
You provide most such information when you search, buy, bid, post, participate
in a contest or questionnaire or communicate with customer service. For
example, you provide information when you: search for a product; place an order
through Amazon.in or one of our third-party sellers; provide information in
Your Account (and you might have more than one if you have used more than one
e-mail address when shopping with us) or your Your Profile; communicate with us
by phone, e-mail or otherwise; complete a questionnaire or a contest entry
form; compile Wish Lists or other gift registries, provide and rate Reviews;
and employ other personal notification services such as such as Available to
Order Notifications. As a result of those actions, you might supply us with
such information as: your name; address and phone number; credit card
information; people to whom purchases have been dispatched (including addresses
and phone numbers); content of reviews and e-mails to us; the personal
description in your Your Profile; and financial information.
Examples of the information we collect and analyse include: the Internet
protocol (IP) address used to connect your computer to the Internet; login;
e-mail address; password; computer and connection information such as browser
type and version; operating system and platform; purchase history, which we
sometimes aggregate with similar information from other customers to create
features such as Best Sellers; the full Uniform Resource Locators (URL)
clickstream to, through and from our website (including date and time); cookie
number; products you viewed or searched for; and any phone number used to call
our [.] customer service number. We may also use browser data such as cookies,
Flash cookies (also known as Flash Local Shared Objects), or similar data on
certain parts of our website for fraud prevention and other purposes. During
session information, including page response times, download errors, length of
visits to certain pages, page interaction information (such as scrolling,
clicks, and mouse-overs), and methods used to browse away from the page.
Information from Other Sources
Examples of information we receive from other sources include: updated delivery
and address information from our carriers or other third parties, which we use
to correct our records and deliver your next purchase or communication more
easily; account information, purchase or redemption information and page-view
information from some merchants with which we operate co-branded businesses or
for which we provide technical, fulfillment, advertising or other services;
search term and search result information from some searches conducted through
the Web search features offered by Amazon Group Companies, Alexa Internet and
A9; search results and links, including paid listings (such as Sponsored Links
from Overture); and credit history information from credit bureaus, which we
use to help prevent and detect fraud and to offer certain credit or financial
services to some customers.
Information You Can Access
Examples of information you can access easily at Amazon.in include: up-to-date
information regarding recent orders; personal information (including name,
e-mail, password, communications and personalised advertising preferences and address
book); payment settings (including credit-card information and gift
certificate, gift card and cheque balances); e-mail notification settings
(including Alerts, Available to Order notifications, Delivers, Recommended for
You and newsletters); recommendations (including recent product-view history,
prior-order history and Favourites); Wish Lists and Marketplace seller accounts
and Your Profile (including your product Reviews, Requests and Recommendations,
your Listmania lists, "So You'd Like to..." guides, personal profile,
people you tagged as interesting, and Amazon Friends).