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Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues & Everyone Else You Meet Paperback – Import, 15 May 2012

3.3 out of 5 stars 3 customer reviews

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Review

"Ron Kaufman has pinpointed a massive wound in society, and offers a strategy on how to uplift the world around us. For mankind, it's transformational. For business, it's a clean and clear path to a sustainable competitive advantage. This book is long overdue, and will certainly create a legendary shift." --Thomas Moran, Director, Customer and Partner Experience, Microsoft Operations

"Uplifting Service is a much needed breath of fresh air for our troubled times. Service authority Ron Kaufman has distilled his global perspective into a blue print for delighting customers. This is a critical skill now that social media has amplified customer's voices many times over. If you have customers you must read this now." --Stephen M. R. Covey and Greg Link, Bestselling Authors of Smart Trust

"Read this book, apply the steps. Watch your culture transform and your perspective on service change forever. Ron Kaufman has unlocked the mystery of service. Get ready for a magnificent journey into a new world." --Marshall Goldsmith, Bestselling Author of What Got You Here Won't Get You There

"Uplifting Service gets to the bottom of what every great business should be, and then uplifts it. Ron's message is timely and the architecture he provides for building a service culture is timeless. This is a necessary book for every business." --Ann Rhodes, Executive Vice President of Jet Blue and Bestselling Author of Built on Values

"Uplifting Service is one book every leader must read and every service provider should embrace as their guide. Read it, apply it, and then recommend your customers read it. This book will immediately elevate the value of your relationships. I have witnessed and walked on this proven path and have seen the results that follow. Now is the right time for you and your customers to experience this uplifting transformation as well." --Jagdish Ramaswamy, Chief Quality Officer, Wipro

"When it comes to delivering world class service, Ron Kaufman understands two things. First, providing exemplary service is an organization-wide, all hands process, not just smiles over the phone or isolated heroics. Second, he understands how to help organizations internalize this service paradigm until it becomes part of their DNA and their customer loyalty soars. In Uplifting Service, Ron provides a proven and practical roadmap for making this happen." --Richard Whiteley, Bestselling Author of Customer Driven Growth

"Uplifting Service reveals the 'big picture' and the power of service today. Ron Kaufman gives every company the tools to build a client base of Raving Fans!" --Ken Blanchard, New York Times Bestselling Author of The One Minute Manager and Gung Ho!

"I've seen the corporate landscape evolve. And I've seen many aspects remain static - unchanged but not unchangeable. Ron Kaufman shows us how we can evolve with his book, Uplifting Service. This is the ultimate goal: to elevate and rise above yesterday." --Warren Bennis, Bestselling Author of Still Surprised: Memoir of a Life in Leadership

"In Uplifting Service, Ron Kaufman convincingly reveals why the right kind of service can transform your business, and he also provides a detailed and easy-to-follow blueprint. Every CEO, manager and employee who provides service to others should not only read this book, but use it as an ongoing reference." --Adrian Gostick and Chester Elton, Bestselling Authors of The Carrot Principle and All In

About the Author

Ron Kaufman, the Founder of UP! Your Service, is the world's premiere thought-leader, educator, and motivator for uplifting customer service and building service cultures.

Ron is a columnist at Bloomberg Businessweek and he has been featured in The Wall Street Journal, The New York Times, and USA Today. With powerful insights from working with clients all over the world in every major industry for more than two decades, Ron is an inspiration to leaders and managers in his highcontent, high-energy speeches and impactful, interactive workshops. He is rated one of the world's Top 25 Who's Hot speakers by Speaker Magazine. Ron is passionately committed to uplifting the spirit of service worldwide.

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Product details

  • Paperback: 352 pages
  • Publisher: Evolve Publishing Inc. (15 May 2012)
  • Language: English
  • ISBN-10: 0984762558
  • ISBN-13: 978-0984762552
  • Product Dimensions: 2.5 x 15.2 x 22.2 cm
  • Average Customer Review: 3.3 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Bestsellers Rank: #3,21,649 in Books (See Top 100 in Books)
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Customer Reviews

3.3 out of 5 stars
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Top Customer Reviews

Format: Hardcover Verified Purchase
An excellent book that takes you of how you can uplift service in your organization.
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By Roger on 15 December 2016
Format: Hardcover Verified Purchase
so so
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By Svjadhav on 29 September 2014
Format: Hardcover Verified Purchase
Very Good and Practical suggestions
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Most Helpful Customer Reviews on Amazon.com (beta) (May include reviews from Early Reviewer Rewards Program)

Amazon.com: 4.8 out of 5 stars 141 reviews
8 of 8 people found the following review helpful
5.0 out of 5 stars User-friendly and...Uplifting! 12 October 2013
By John Tillison - Published on Amazon.com
Format: Paperback Verified Purchase
I found Ron Kaufman's book to be perfectly aligned with the service-challenged times we live in.

First, Ron does an exquisite job of melding carefully documented real-world examples with a refreshing touch of self-motivation. That is, be all you can be through the service of others. A compelling charge that carries benefit not only to the reader but any organization on the receiving end of such an initiative.

Second, Ron's thoughtful approach provides a clear and workable blueprint that can be easily implemented, measured and expanded upon. He takes the complex and cooks it down to a memorable path that leads to actionable directives. To make the book further flow are the well-placed observations from his friend, Todd Nordstrom who visits Ron in Singapore and, throughout the book experiences a number of service related "ah-ha's!" first hand that help reinforce key points.

Uplifting Service is truly user-friendly due to Ron Kaufman's ability to integrate no-nonsense business strategies with true-life problem-solving situations and stories that effectively segue with "above and beyond" winning service.

In short, this book is a joy to read as well as experience. Highly recommended!
1 of 1 people found the following review helpful
5.0 out of 5 stars Immediately Humbling 8 November 2015
By D.S. - Published on Amazon.com
Format: Kindle Edition Verified Purchase
When it comes to service-oriented books about making customers happy and being better as an organization, the competition is high. There are articles, case studies, CEOs, stances on the situation, and, of course, books. But, there are few books that are dedicated to defining the service industry with understandable definitions and concrete, granular, steps for improvement. Uplifting Service is that book. Similar to the way that Adam Grant's book "Give And Take" makes you think about yourself and about how you can be and do better, Ron Kaufman's Uplifting Service makes you look at your organization and question where you stand on service and what you need to do to improve. Once you've sufficiently identified where you are and how you feel about service, he walks you through how to think about improving. It's a humbling book to read and one that as soon as you finish it want to read through again to capture all of your notes.
2 of 2 people found the following review helpful
5.0 out of 5 stars A great guide to creating a highly successful organization! 7 August 2015
By Dave R I - Published on Amazon.com
Format: Kindle Edition Verified Purchase
I have built and lead several very large and very successful multi-site customer support organizations, and I can tell you that Kaufman is right on target with this book. Knowing that organizations with EXCELLENT customer satisfaction ratings are up to 10 times more profitable that organizations with GOOD (NOT BAD) rates, it is pretty easy to justify the effort needed to implement the ideas presented here!
2 of 2 people found the following review helpful
5.0 out of 5 stars Amazing book on service! 17 July 2014
By C. Chen - Published on Amazon.com
Format: Hardcover Verified Purchase
Ron Kaufman's book "Uplifting Service" is one of the best I've read. As a customer experience consultant myself, I'm always looking for new and fresh resources. Wow! this book was just that. After consulting for close to 18 years, Ron has changed my views on customer service culture change strategies and implementation. But, most importantly, Ron's passion for serving others shines through in this book. He gives practical and useful information. He shares example after example of various industries who have become the gold standard in service. What an inspiring book! If I could give 10 stars, I would!
2 of 2 people found the following review helpful
5.0 out of 5 stars A key to business success 20 October 2012
By C W Hunter - Published on Amazon.com
Format: Hardcover Verified Purchase
Excellent book. As a business and executive coach I have to look at the key things to make businesses successful. Even more than customer service, giving good service to everybody (not just customers) is a highly leveraged way to success. Ron Kaufman's book on uplifting service captures that vision and shows you how to get it done. I have bought the book for every one of my clients, and even some people who are not my clients. I was asking one of them yesterday about the book and they said they are using it as their key vision going forward. I had originally sent him the Kindle version because that's what he prefers, but he just ordered the hardcover on his own so he can go through it and highlight the areas that are most important to him.

Definitely a key read for anybody in business and really a good read for anybody who has to deal with people - which is all of us.